Our hassle-free 30-Day Money Back Guarantee is designed to give you peace of mind.
Changed your mind? If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.
It's easy to return a product:
- Visit our Return Center to initiate a return.
- Follow instructions for returning your product.
- The confirmation email will include a link to a prepaid shipping label.
- Ship your unused product, in its original packaging, to the address identified on the shipping label.
- Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.
- Individual products may be excluded from this guarantee. Check the product description before you place your order.
If you have any questions, please call Hinano Customer Service at (808)589-1277 or email email@example.com.
You can return most new, unopened items within 30 days of delivery for a full refund, as noted below:
- Upon visiting our Return Center, enter your Order Number and Email Address and then click Find Your Order button.
- Select the Return Reason from the dropdown and then click Next.
- Select your Return Method (Exchange, Store Credit or Refund).
- Once your request is processed, you will receive a confirmation email with details on returning any items and a link to a prepaid shipping label. Depending on the carrier on the shipping label, return either to a UPS or USPS drop off location.
- Depending on the return reason, the cost of the prepaid label will be either deducted from the refund or may be paid by Hinano Life upon acceptance of the order.
- The refund will be for the full value of the returned items, unless otherwise noted.
- Shipping and handling fees will not be refunded.
- Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted.
- If a restocking fee will apply to returned items, the amount of the fee is displayed on the final checkout screen when you complete the order and is noted on the packing list included with the order.
- If the return is due to defective products or an incorrect order, you may be credited by Hinano Life for the prepaid shipping label upon acceptance of the order.
Refunds, Credits and Balances Due
As soon as Hinano Life (Hinano Hawaii, Inc.) receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please indicate when selecting the return reason.
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call Hinano Life immediately using the contact information included with the order.
Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting Hinano Life, you jeopardize our chances of making a claim, and you may not receive credit for the return.
Limits of Responsibility
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.
Order Questions or Changes
Hinano Hawaii, Inc. is the order-processing partner for Hinano Life. Hinano Hawaii, Inc. handles communications and customer service for consumers on behalf of Hinano Life.
If you have recently placed an order using Hinano Life and have any questions, please call Hinano Customer Service at (808)589-1277 or email firstname.lastname@example.org.