• All packages are shipped from Honolulu, Hawaii and shipping times will vary based upon delivery destination.
  • Orders will be shipped within 1-2 business days from order date. *Shipping time will vary during holidays or sales.
  • Please contact Hinano Customer Service at or 808-589-1277 for any online inquires during hours of operation. Mon-Fri, 8:00AM – 2:00PM HST.
  • Any changes or cancellations must be made by telephone prior to shipment. Orders cannot be cancelled once packed or shipped. Customers must receive merchandise and follow the standard return process. We will not be responsible for return shipping costs.



    • Only standard delivery is available for all orders
    • For Standard US shipments please allow 3-6 business days from the shipped date, excluding holidays or sales.
    • For PO Box addresses please allow 5-13 business days from the shipped date, excluding holidays
    • All packages are shipped via United States Postal Services



      • Please allow 10-16 business days for standard international shipments.
      • International shipping available within select countries. 
      • Due to Restrictions. We do not ship to France.
      • This does not include any delays that may occur due to customs and their rules and regulations.
      • Hinano Hawaii does not pay for any Taxes or Duties for any international orders. 
      • Orders shipped out of the United States are subject to regular customs duties and fees levied by the destination country.



    Once your order has been processed and shipped, you will receive an email with your shipping confirmation and a direct link to your tracking number. If you do not receive an email you may inquire with us by contacting Hinano Customer Service at or by phone at 808-589-1277.